Do you have a party rental question? If you are not sure how to prepare for your bounce house or water slide rental, and not sure the best time to call to complete your reservation. These and many other questions you may have can be answered below.
These are the most common questions customers have asked us and also some other important facts. If you have different questions from the ones listed below please feel free to email us or call us at (313) 703-3283 or (313) 658-8455. We look forward to answering any questions you may have, who knows your questions may even make our list and help future customers with their event or birthday party planning.
How far in advance can I reserve a bouncer or slide?
Do you require a deposit? When is the payment due?
Is there an extra charge if I have my party at a park?
What should we do to get ready for our moonwalk rental?
What type of surface can the bouncer be setup on?
Can inflatables be setup indoors?
What are my responsibilities during the party?
How long can I keep the inflatable?
Can we keep the moonwalk overnight?
How many kids can be in the Jumper at one time?
What Is your Cancellation and Rain Policy?
Is there an extra charge for holiday weekends?
As the saying goes, “the early bird gets the worm.” The earlier you make your reservation the better your chances are at getting the your first party rental choice. We appreciate as much advance notice as you can offer, but we will do our best to work with you even if it’s a last-minute request.
Yes, a 25% deposit is required to complete your reservation. We will take down your information at the time of reservation however your reservation is not completed until after we receive your deposit. We kindly ask that if you decide to cancel your reservation, please let us know as soon as possible prior to your birthday party or event so that we may rent the unit out to another child’s party. Payment in full is due upon delivery. There is NO Refunds on a cancellation of a date by the Lessee! The Lessee will have the option to reschedule the engagement to another date in accordance to the availability of said date. In the event of a cancellation on the day of said engagement, beyond the control of both parties that will prevent Tony’s Inflatables from fulfilling its obligation such as Power Outage, Rain Storm, or Death….The Lessee, will be given the option to reschedule the event or receive a 50% refund “Only if the engagement has been paid-in-full prior to the scheduled date”. NO EXCEPTIONS! We accept Cash, Money Orders, MC/Visa/Amex/Discover, and Company checks only NO Personal checks.
Yes! We deliver and set-up ALL of our party rentals. We setup at least 1/2 hr prior and up to 2 hours before your event. Setup takes approximately 30 minutes. At this time, we inspect the inflatable for cleanliness and safety. When your party is over, we come back within 4 hours to take the unit down. This service is included in the rental cost.
FREE delivery to locations within:
There is an additional $15 charge for delivery to:
There is an additional $20 charge for delivery to:
NO. Unless the park is outside of the delivery areas as listed. Thereafter, the delivery area charges will be in effect. Before calling us to reserve your birthday party rental we ask that you first call the park of your choice to reserve your pavilion. Please make sure power will be available and get the email address of the park for us to forward our insurance information to them. We will require an hour window before and after the event for drop off and pick up. Renter must be present at all times while the rental is at the park.
Sorry, for the safety of the participants and to insure a quality functional unit our staff is required to deliver and set up each unit.
The first thing I like to tell people is, make sure you know where you want your bounce house rental, and make sure there is enough room. Also, make sure your outside plug is working or an inside plug we can run a cord to thru a window or under a door. We need the correct amount of electric outlets on separate breakers within 100 feet minimum. The second thing is, mow your lawn 1 or more days before, NOT the same day or the morning. It will help keep the moonwalk clean for your kids’ enjoyment. Also, please make sure that your yard area is clean, kill any red ant in area and free of debris…especially “dog debris”, sticks, and rocks. Please turn off your sprinkler system before we arrive and for the duration of your party. We reserve the right to cancel if the setup area does not meet these requirements. Because we may have other rentals scheduled for the same day, please be sure that these areas are addressed before we arrive.
We can set up on most surfaces as long as it is level. Grass is best however will setup on concrete or asphalt with advance notice. Make sure there are no underground irrigation pipes and/or buried telephone cables or electric lines close to the perimeter of the bounce site. Please do not run sprinklers or mow lawn the same day in the setup area.
Indoor setup is just as quick and easy as outdoor setup. The units are inflated by cold air and there is no exhaust. The only consideration is that the height of the unit be less than the height of the ceiling. A gymnasium, auditorium, or any other large building would typically offer more than enough room.
You MUST ADHERE TO THE SAFETY AND OPERATING RULES.. A responsible adult MUST be present at all times the unit is in use. This person must know the safety and operating procedures and must enforce them at all times. You are responsible for keeping the unit clean and safe from damage. The inflatable item will not be set up unless the contract/liability waiver is signed.
Serving your needs is TONY’S INFLATABLES first priority. Included in your rental price we guarantee your rental will be setup and ready for use for at least 5 hours. We do our best to give you as much time as possible. If you would like to reserve a Bouncer for an extended length of time, we will be more than happy to accommodate you on a pro-rated basis provided we can work it around our other reservations. For each additional guaranteed hour after the free 5 hours, there will be an additional fee. Every reservation is given our personal attention and we will be as flexible as possible when working with you and your schedule.
If you are having a night party you may be able to keep your moonwalk rental overnight if the unit will be in a secure location to avoid damage. Weekend rentals are available from Friday night until Saturday morning or Saturday night until Sunday morning. Friday rentals will be dropped off by noon and picked up before 10am Saturday morning. Saturday rentals will be dropped off by 7pm and picked up by 10am Sunday morning. Please call our office to discuss any delivery schedule issues.
As a rough average, there can be seven to eight kids jumping together but it really depends on the size of the children. What keeps the bounce house the safest is to separate big kids from little kids.
Yes! Your child’s safety is our number one concern. We chose our units because of their safety features. They are constructed of industry standard vinyl, fire retardant, and include an inflated safety ramp/step. Each unit is equipped with blowback valves on our blowers, and has emergency exits. We tie down the units using the appropriate stakes (18 inch) and/or Sandbags. Remember, ADULT SUPERVISION IS A MUST! This will insure that a few simple rules are followed and everyone has a FUN & SAFE time! There should be no problems as long as you adhere to the safety and operating instructions.
Click here for rules and safety information
There is NO Refunds on a cancellation of a date by the Renter! The Renter will have the option to reschedule the engagement to another date in accordance to the availability of a new date. In the event of a cancellation on the day of said engagement, beyond the control of both parties that will prevent Tony’s Inflatables from fulfilling its obligation such as Power Outage, Rain Storm, or Death….The Renter, will be given the option to reschedule the event or receive a 50% refund “Only if the engagement has been paid-in-full prior to the scheduled date”. NO EXCEPTIONS!
No! As long as it is general cleaning, we will do it. If excessive cleaning is needed, a cleaning charge of $50 to $200 will be required (Examples: Silly String, Food, Gum, Rust Stains from water pump, marker or paint)
NO.
YES!!!
- Receive a 20% discount on your next rental if you refer a customer and the customer rents a bouncer from us.
- Receive a "Free" Bouncer rental if you refer (3) customers and they all rent a bouncer from us.
- (2) Bouncer Special @ $270 (Fri-Sun) Rentals Only!
- (2) Bouncer Special @ $230 (Mon-Thurs) Rentals Only!
- (3) Bouncer Special @ $400 (Fri-Sun) Rentals Only!
- (3) Bouncer Special @ $360 (Mon-Thurs) Rentals Only!
- Join Our Mailing List for Monthly & Holiday discounts.